Last updated June 08, 2022
This Shipping & Delivery Policy is part of our Terms and Conditions (“Terms”) and should be therefore read alongside our main Terms: https://www.candlesenceonline.com/terms-and-conditions/.
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
After placing an order, customer can only cancel the order if the order state is showing as “pending” under Order History. Cancellations have to be made within (maximum) 6 Hours of placing an order. For canceling your order, you will have to get in touch with our Customer Support Team by sending an email giving your Order Number.
General Scenario
In case we receive a cancellation e-mail and till that time the order has already been “processed” by us, the order cannot be canceled. www.candlesenceonline.com has complete right to decide whether an order should be cancelled or not. Also, the customer agrees not to dispute the decision made by www.candlesenceonline.com and accept www.candlesenceonline.com decision regarding the cancellation.
In case of Perishable Goods
In case if a customer wants to cancel the order for a perishable products, the cost of the products will have to be borne by them.
Cancellation of Order by M/S CANDLESENCE
M/S CANDLESENCE reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason. This shall be regardless of whether the order has been confirmed and/or payment been received. The 100% payment shall be refunded and the User shall be informed of the same.
If a non-delivery or late delivery occurs due to a mistake by the User (i.e. wrong or incomplete name or address or recipient not available or any other related reason) any extra cost spent by M/S CANDLESENCE for re-delivery shall be claimed from the User.
International Shipping:
International shipping charges are mentioned on our website. Shipping charges and transit time will vary, depending on the location. All international packages are shipped via DHL / FedEx. All transit times are Monday to Saturday. International delivery cannot be guaranteed within a time frame due to customs.
International delivery time is approximately 5 to 7 days.
For some shipments delivered outside India, the importing country may charge an import duty/VAT on top of the price of the item. These charges are beyond our control and can’t be reimbursed.
International customers are responsible for any import or customs fees charged by your government. We are unable to predict which shipments will be assessed these fees or the amount of the fee that may be charged. In cases of refusal, either the cost of the goods or return service costs will be assessed.
Terms and Conditions
Each item in your order is sold by M/S CANDLESENCE. Those items for shipment to countries outside of India may be subject to taxes, customs duties, and fees levied by the destination country. The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees.
With respect to each item for which Import duty fees have been calculated, you authorize M/S CANDLESENCE to designate a courier company or freight forwarder to act as your agent with the relevant customs and tax authorities in the destination country, to clear your merchandise, process and remit your actual Import duty fees for such item. The import duty may be collected by Courier Company on or before delivery.
Limitations
For products shipped internationally, please note that any manufacturer warranty may not be valid; manufacturer service options may not be available; product manuals, instructions, and safety warnings may not be in destination country languages; the products may not be designed in accordance with destination country standards, specifications, and labeling requirements; and the products may not conform to destination country standards. You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from M/S CANDLESENCE, the recipient is the importer of record and must comply with all laws and regulations of the destination country.
Privacy
Your privacy is important to us, and we know that you care about how information about your order is used and shared. We would like our international customers and customers shipping products internationally to be aware that cross-border shipments are subject to opening and inspection by customs and/or postal authorities.
Also, we may provide certain order, shipment, and product information, such as titles, to our international carriers, and such information may be communicated by the carriers to customs and/or postal authorities in order to facilitate customs clearance and comply with local laws.
About Customs, Duties & Taxes:
When ordering from www.candlesenceonline.com, you’re responsible for assuring the product can be lawfully imported to the destination country.
The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of India may be subject to import taxes, customs duties, and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties, and fees, which are levied once a shipment reaches the recipient’s country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and can’t predict what they may be. Customs policies vary widely from country to country. If customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
International Returns:
All sales are final and no refund will be issued.
Items Damaged in Shipping:
M/S CANDLESENCE is not responsible for items lost or damaged in shipping. However, all packages are insured; if your item is lost or damaged, please hold onto the item, with the original packaging, and call us immediately at +91 96351 44645 or mail us by going to https://www.candlesenceonline.com/contact-us/. We will contact Courier Company on your behalf and file an insurance claim. Once courier company has approved and paid the claim to M/S CANDLESENCE, we will forward the applicable amount to you (note: original insurance cost is not refundable).
Candlesence is a journey driven by passion. It’s born out of sheer love for poetry and nature. We are nestled in the foothills of the Great Himalaya, a small slow- living hill town called Kalimpong. Where the time just beats to the mountains in their timeless grace.
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