FAQ

We offer free standard domestic shipping within India on orders over 1199 INR.

Yes (standard shipping rates apply). Please allow us 28 business days to deliver your package internationally.

Due to the ongoing lockdown, there might be a delay in the delivery of orders. You can track your orders on the panel or on the order tracking page

We ship from Kalimpong , West Bengal , India and transit time varies based on location.

Yes please contact us for expedited shipping. Please direct message us on our Instagram page for quick revert @candlesence. Please select express shipping option at the checkout. PRODUCT INFORMATION

We believe that the full value of our products is represented in our price. We don’t often run sales or discounts. We do, however, love to reward our loyal customers by offering the occasional promotion on our social platforms.

Candlesence is a journey inspired by poetry and nature it has provided us with everything we need to thrive. Therefore, our products are formulated with completely natural recipe and mostly organic ingredients.

Each product is made and packaged with Hand and utmost attention and style in Kalimpong , India.

Our bars and soaps come wrapped in recycled kraft paper. Our body and beauty products come in glass and acrylic jars . Please wash and recycle after use. We use sustainable packaging.

We work for best customer experience where we design eco-friendly plastic-free beautifully handcrafted pine wood boxes to choose from. For any customization on gifting hampers directly message us @candlesence on Instagram, 9635144645 on WhatsApp.

Many of our products are made with organic, wild harvested ingredients. We take extreme care sourcing our ingredients.

We recommend to store our product in cool and dry place as our products are made with natural ingredients we suggest you place the lid after use.

Never.

Shelf life varies for each product and is specified on our product pages. If you have a specific question about a particular product please reach out for more information.

As a clearly biased party, we love everything. That said, we would be more than happy to help you choose products that will work best for you.  Email us at __________ with any questions and we will get back to you right away.

Absolutely! Email us at _________
or you can direct message us at our Instagram page @candlesence and tell us a little bit about your skin type and what skin care products you’re using currently and we can help you out.

We rarely run out of stock but, if we do, we apologize for the inconvenience this may cause. If your item is out of stock we now offer pre-orders (on a select basis), however in order to reduce our carbon footprint, the entire order will be held until the pre-ordered items are in stock.

Promotion and discount codes cannot be combined. Only one promotional/discount code may be used per order/transaction. Promotional codes and discounts will only be available for dates and times stated and will not be applied retroactively to past orders. Discount codes must be applied at time of purchase. If the code is not working, please contact us before placing your order. All sales are FINAL.
 SKINCARE INFORMATION.

The cosmetics industry is largely unregulated in the India, so we believe it is imperative that customers have access to the safest, most effective skincare options. We take great care to ensure that each of our products are just that: safe and effective.